Returns & Exchanges
Returns
Our policy lasts 30 days from the date your order is received. If 30 days have passed since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

Unworn
Undamaged
In the same condition that you received it
In the original packaging with tags attached (if applicable)
Several types of goods are exempt from being returned. The following items are non-returnable:

Altered apparel
Special orders
Print-on-demand items
Face masks
Perishable goods
Personalized items marked “final sale”
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once we receive and inspect your return, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original method of payment or issued as store credit (if applicable) within a certain number of days.

Shipping charges are nonrefundable.

Late or missing refunds (if applicable)
If you haven’t received your refund yet:

First check your bank account again
Then contact your credit card company, as it may take some time before your refund is officially posted
Next contact your bank, as processing times can vary
If you’ve done all of this and still have not received your refund, please contact us at customerservice@shopderulo.com.

Sale Items / Price Adjustments
Only regular priced items may be eligible for refunds.



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at  customerservice@shopderulo.com  .

For damaged items, include:

Your order number
Photos of the item
We will provide a prepaid return label for approved damaged or defective items.

To Return Your Item(s)
Please contact us for address


Please include the following in your package:

Name
Order Number
Email Address.
Processing Time
Once we receive your return, please allow 10–14 business days for processing.

Policy Overview
Returns & exchanges are accepted within 30 days of delivery.
tems must be unworn, undamaged, and in original condition
Shipping fees are nonrefundable.
Prepaid return labels are provided for damaged or defective items only.